Service and Maintenance

Keeping it running

Emergency 24/7/365 attendance service

We understand the importance of timely servicing and maintenance of refrigeration equipment; a breakdown can often be avoided with regular servicing.

Because we understand the need for your equipment to be operational at all times, we offer an emergency 24 hours a day, 365 days a year attendance service for those times where a fast response is needed and the problem cannot wait until the following day.

Our experienced service coordinators will ensure an engineer is quickly despatched to diagnose and resolve the problem.

Please note: this service is only for customers who have a maintenance contract with us, with a guaranteed response time of four hours from notification being received*.

Service and maintenance contracts

We recognise the critical importance of keeping refrigeration equipment in excellent working order at all times. We offer flexible preventative maintenance contracts to keep everything running smoothly and emergency attendance if a system fails. Each maintenance contract package is tailored to your individual needs.

Planned Preventative Maintenance (PPM)

Cutting back on maintenance can be a false economy and not a route we recommend. A proactive approach to maintenance can significantly increase a system’s life cycle. Ignoring maintenance is not only potentially against the law, equipment can become inefficient and not perform for what it was originally designed to do.

Furthermore, costs could increase due to premature component failure and inefficient energy use. We know from experience that regular planned preventative maintenance (PPM) is essential to ensure efficient, trouble-free running of refrigeration equipment and we offer PPM packages to suit the needs of all customers’ needs.

Rapid response service

Our in-vehicle field service CRM system enables us to manage our fleet of vehicles to save time, money and reduce our carbon footprint. The system schedules the most efficient routes from the engineer’s location to the customer meaning that we get to each customer swiftly and efficiently.

* Subject to Royale’s Service Level Agreement and our terms and conditions.

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